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At hokaroadrunning.co.uk, we aim to provide a straightforward and secure payment experience for customers purchasing road-running shoes, performance trainers, sportswear, clothing, and related accessories. This Payment Options Policy explains how payments are handled, what customers should check before completing checkout, how payment authorisation works, and what to do if a transaction is declined, delayed, or requires further verification.
We want customers shopping in the United Kingdom to understand the payment process before submitting an order. This policy also explains how refunds, payment discrepancies, promotional discounts, and transaction security are handled.
The payment methods available at checkout may vary according to the services supported by our website and the customer’s location or payment provider. The options displayed during checkout are the most relevant guide to the methods available for a particular purchase.
1. Available Payment Methods
Customers can review the payment methods supported by hokaroadrunning.co.uk during checkout. Depending on the available payment services, these may include eligible debit cards, credit cards, digital wallets, or other electronic payment methods.
The payment options presented at checkout may change as payment services are updated. Not every method will necessarily be available for every order, device, or transaction.
Before submitting your purchase, select an available payment method and follow the instructions displayed on the checkout page or within the relevant payment provider’s interface.
Please ensure that the payment method belongs to you or that you have permission from its authorised holder to use it.
If a preferred payment method is not displayed, you may need to choose another available option. We recommend checking the information presented at checkout before proceeding.
2. Prices and the Total Amount Payable
Product prices are displayed on hokaroadrunning.co.uk in the currency indicated on the website, generally pounds sterling (GBP) for UK purchases.
Before confirming an order, customers should review the checkout summary to verify the selected products, quantities, applicable discounts, delivery option, and final amount payable.
The total may include applicable taxes and any delivery charges associated with the selected service. Where free standard delivery applies, the relevant delivery charge should be reflected accordingly in the checkout summary.
The amount displayed at the final confirmation stage is the amount presented for payment, subject to the applicable purchase terms and law.
If the amount shown differs from what you expected, please review your basket and any promotional conditions before completing the transaction.
If you identify an apparent pricing or calculation error, contact customer support through the options published on hokaroadrunning.co.uk for clarification.
3. Debit and Credit Card Payments
Where card payments are supported, customers may be able to pay using an eligible debit or credit card.
To complete a card transaction, you may be asked to provide the information required by the payment interface, such as the cardholder’s details, card number, expiry date, and security verification information.
The exact information requested depends on the payment service and its security requirements.
Please check that the information entered is accurate and that the card has not expired. Incorrect details may prevent a payment from being authorised.
Your card issuer may also apply its own transaction limits, security checks, or restrictions. A payment may therefore be declined even when the checkout information appears correct.
If a card payment fails, review the message displayed and contact your card issuer if necessary. You may also select another supported payment method if one is available.
4. Digital Wallets and Alternative Electronic Payments
If digital wallets or other electronic payment services are available at checkout, customers may use them in accordance with the relevant provider’s conditions.
These services may allow payment to be authorised through an existing account, a supported device, or another verification method.
The information requested and the authentication process will depend on the provider.
Before approving a payment, confirm that the amount and purchase details correspond with the order you intend to place.
A digital wallet transaction may be subject to additional verification, account restrictions, or processing delays determined by the provider.
If a payment is not completed, check the status shown by both the checkout system and the relevant payment service before attempting another transaction.
5. Payment Authorisation and Order Confirmation
Submitting payment information does not always mean that a transaction has been fully completed.
Depending on the payment method, the payment provider may first request authorisation from the relevant bank or financial institution. The transaction may then proceed through additional checks before a final status becomes available.
An authorisation may temporarily reserve funds without immediately completing the final charge.
Once the payment outcome is available, the ordering system can use that information to determine the next step in the order process.
Customers should distinguish between a payment authorisation, a completed transaction, and an order confirmation. These are related but separate stages.
If you are unsure whether your payment succeeded, check the order confirmation and the payment status before submitting another payment for the same purchase.
6. Payment Verification and Additional Security Checks
Some transactions may require additional verification to help protect customers and payment services against unauthorised activity.
Depending on the provider, verification may involve a bank authentication prompt, a one-time code entered through an authorised payment interface, or confirmation through a digital wallet.
These checks are determined by the relevant payment service and may be required under applicable security rules.
If verification is requested, follow the instructions presented through the legitimate checkout or payment provider interface.
Never disclose banking passwords, card security codes, or one-time authentication codes through ordinary email or customer support messages.
If you do not recognise a verification request or suspect that it may be fraudulent, do not proceed until you have confirmed its legitimacy through a trusted channel.
7. Declined or Unsuccessful Transactions
A payment may be declined for a number of reasons, including incorrect payment details, insufficient available funds, an expired card, bank restrictions, failed authentication, or a decision made by the payment provider’s security systems.
The reason for a decline may not always be shared with the website.
If your transaction is unsuccessful, review the checkout message and confirm that your payment details are correct. If necessary, contact your bank, card issuer, or payment provider for further information.
You may also try another payment method supported by the website.
Before trying again, check whether the original transaction remains pending. This can help reduce the risk of duplicate payment attempts.
If your bank shows a charge or pending amount while the order remains unpaid or unconfirmed, contact customer support with your order reference and the relevant transaction information that can safely be shared.
8. Pending Payments and Temporary Authorisations
A pending amount may appear in your bank or card account while a transaction is being authorised or reviewed.
This does not necessarily mean that the payment has been collected successfully. In some cases, a pending authorisation may be released if the transaction is not completed.
The time required for a pending amount to disappear or become available again depends on the bank, card issuer, and payment provider.
If the order was not completed but a pending amount remains visible, check the transaction status with your financial institution.
Where you need assistance identifying the relevant purchase, contact us with your order reference and the date of the attempted payment.
We will review the transaction information available to us and explain any relevant order status information. We cannot control the processing times or account display practices of an independent financial institution.
9. Payment Errors and Duplicate Charges
If you believe that you have been charged more than once for a single order, please contact customer support before submitting another payment.
Provide your order number, the dates of the transactions, and any relevant transaction references that can safely be shared.
Multiple entries in a banking application do not always represent multiple completed charges. One entry may be a temporary authorisation while another represents the final transaction.
We will review the information available to us and, where necessary, identify whether further clarification is required from the payment provider.
If a duplicate completed payment is confirmed and a refund is due, we will arrange the appropriate action in accordance with the circumstances and applicable law.
For suspected unauthorised transactions, contact your bank or card issuer promptly as well.
10. Payment Currency and Exchange Rates
Prices for UK purchases are generally presented in pounds sterling unless another currency is expressly shown.
If a customer uses a payment method linked to an account denominated in another currency, the financial institution or payment provider may convert the transaction.
Any exchange rate, foreign transaction fee, or currency conversion charge may be determined by that institution or provider rather than by hokaroadrunning.co.uk.
Customers using a non-GBP account should review the terms of their payment method before completing the purchase.
The amount ultimately displayed on a bank statement may therefore differ from an estimated amount converted using an independent exchange rate.
If you have a question about a currency conversion or an additional charge imposed by your financial institution, please contact that provider directly.
11. Promotional Codes and Discounted Orders
Where a promotional code or eligible discount is available, it should be applied according to the instructions displayed on the website.
Before submitting payment, check that the discount has been accepted and that the order summary shows the expected total.
Promotions may be subject to conditions such as eligible products, minimum purchase values, exclusions, or restrictions on combining multiple offers.
If a code is invalid or does not apply to the selected products, the checkout system may calculate the total without that discount.
If you believe a valid offer has been applied incorrectly, please contact customer support before completing the purchase where practical.
If a discount-related question arises after payment, we will review the circumstances and the published offer conditions. Any adjustment will be handled in accordance with the applicable terms and legal requirements.
12. Order Cancellation and Payment Reversal
If an order is cancelled and a refund is due, the payment outcome will depend on whether the transaction was merely authorised or had already been completed.
Where an authorisation has not resulted in a completed charge, the amount may be released by the payment provider rather than refunded as a separate transaction.
Where payment has been collected, any refund due will be arranged in accordance with the relevant cancellation terms and applicable consumer law.
For eligible statutory cancellations, refund timing and delivery-cost reimbursement are subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The time required for funds to appear in your account may vary depending on the original payment method and financial institution.
For more information about cancellation procedures and applicable deadlines, please consult our Order Cancellation Policy.
13. Refunds to the Original Payment Method
Where possible, refunds will generally be made to the original payment method, subject to the applicable legal requirements and the capabilities of the payment provider.
This approach helps associate the refund with the original transaction and reduces the risk of payments being directed to an unauthorised destination.
If the original payment method has expired, been replaced, or become unavailable, the handling of the refund may require additional steps involving the relevant financial institution or payment provider.
Please contact customer support if you believe a refund cannot be received through the original method.
We will review the circumstances and explain the available procedure. Any alternative arrangement must comply with applicable law and payment-provider requirements.
14. Refund Processing Times
Refund processing involves more than one stage. After a refund is authorised, the payment service may need to transmit the transaction to the relevant card issuer, bank, or wallet provider.
The time required for the funds to appear in your account can therefore vary.
If your order has been cancelled or a return has been approved, please refer to the relevant confirmation for information about the refund status.
If the expected period has passed and the funds have not appeared, contact customer support with your order number and any available refund reference.
We will check the information available to us and help clarify whether the refund has been initiated or whether further investigation is required.
Statutory refund deadlines, where applicable, take precedence over general processing estimates.
15. Payment Security and Protection of Information
We recognise that payment information requires careful handling.
Payments may be processed through external payment providers that maintain their own security systems, authentication procedures, and privacy practices.
Depending on the payment service, sensitive card details may be entered directly into the provider’s interface rather than being made available to the website.
We aim to limit access to payment-related information to what is reasonably needed to administer orders, confirm transaction outcomes, investigate payment problems, and meet applicable legal obligations.
Customers should use trusted devices and networks where possible and avoid sharing confidential payment credentials through ordinary messages.
If you suspect that your payment information has been compromised, contact your bank or card issuer promptly and take any additional security steps they recommend.
16. Fraud Prevention and Unusual Transactions
Payment providers may use transaction monitoring and verification procedures to identify activity that appears unusual or potentially unauthorised.
These checks may result in a request for additional verification, a temporary delay, or a declined payment.
We may also review relevant order information where necessary to protect customers, maintain transaction integrity, and investigate suspected fraud.
If additional information is required, we may contact you through the contact details supplied with the order.
We will not ask you to disclose your banking password or one-time authentication code through ordinary customer support messages.
Where a transaction cannot be verified or processed, we will handle the order in accordance with the applicable terms and legal requirements.
17. Payment Disputes and Unrecognised Transactions
If you believe that a transaction associated with hokaroadrunning.co.uk is incorrect or unauthorised, please contact customer support and provide the relevant order or transaction reference where available.
We will review the information available to us and explain any relevant purchase or refund records.
If you do not recognise the transaction, contact your bank or card issuer promptly to report the concern and obtain guidance on protecting your account.
A payment dispute or chargeback may be subject to the procedures and time limits established by the relevant financial institution or payment scheme.
Please retain relevant order confirmations and payment records while the matter is being reviewed.
Nothing in this policy limits any legal rights you may have in relation to unauthorised payments or disputes.
18. Taxes and Additional Charges
The checkout summary should identify the applicable product prices and any delivery charges associated with the selected option.
Where taxes are applicable, their treatment will follow the relevant pricing information and legal requirements.
Your bank, card issuer, or payment provider may separately apply fees, such as foreign transaction charges or currency conversion fees, depending on your account terms.
Such charges imposed independently by a financial institution may not be included in the website’s checkout total.
If you believe the amount charged by the website differs from the amount confirmed at checkout, please contact customer support so that the order and transaction records can be reviewed.
19. Payment Methods That Become Unavailable
A payment method may occasionally become unavailable because of maintenance, provider restrictions, technical issues, or changes to the services supported by the website.
If a selected method cannot be completed, the checkout page may display another available option.
We cannot guarantee that every payment method will be available at all times or for every transaction.
If a payment attempt fails because a service is unavailable, check whether the transaction was completed or remains pending before trying another method.
Where a payment has been taken but the order has not been confirmed, contact customer support for assistance.
Any cancellation or refund arising from the issue will be handled in accordance with the applicable contract and legal requirements.
20. Customer Responsibilities When Making Payments
To help transactions proceed smoothly, customers should:
- Ensure that the selected payment method is valid and authorised for use.
- Enter accurate payment and billing information.
- Review the order total before approving the transaction.
- Complete any legitimate verification requested through the payment provider.
- Check the order confirmation before attempting to pay again.
- Keep payment credentials and authentication codes confidential.
- Contact the relevant financial institution if an unexpected transaction appears.
- Retain order confirmations and relevant payment records until the purchase is resolved.
These precautions can help reduce avoidable payment errors and protect customers from unauthorised activity.
They do not remove any statutory protection or legal responsibility that applies to a transaction.
21. Privacy and Payment Information
Information associated with payments may be processed to confirm transactions, administer orders, issue refunds, prevent fraud, and comply with legal obligations.
The categories of information involved depend on the payment method and the services used.
Payment providers may also process information under their own privacy policies and legal responsibilities.
For details about how personal information is collected, used, shared, retained, and protected, please consult the Privacy Policy published on hokaroadrunning.co.uk.
Where cookies or similar technologies are used in connection with payment functionality, the relevant information is explained in our Cookie Policy.
22. Changes to Payment Options
We may update the payment methods supported by hokaroadrunning.co.uk as our services and payment-provider arrangements change.
The methods displayed at checkout will indicate the options available for the particular transaction.
Any new payment method will be subject to the conditions communicated by the relevant provider and the applicable legal requirements.
Changes to available payment services do not automatically alter the terms of a purchase that has already been accepted.
If an existing transaction is affected by a payment-service issue, we will review the circumstances and explain any available options.
23. Contact Us About Payment Questions
If you have a question about a payment, a declined transaction, a duplicate charge, or a refund, please use the customer support contact options published on hokaroadrunning.co.uk.
When contacting us, include your order number, the approximate transaction date, and a brief explanation of the issue.
Where relevant, you may provide a transaction reference, but please do not send full card numbers, security codes, banking passwords, or one-time authentication codes.
If the matter concerns an unauthorised payment, contact your bank or card issuer promptly in addition to notifying us.
We aim to review payment enquiries carefully and provide relevant information about the available next steps.
24. Updates to This Payment Options Policy
We may revise this Payment Options Policy when payment services, checkout procedures, security arrangements, or legal requirements change.
The latest version will be published on hokaroadrunning.co.uk.
We encourage customers to review the policy if they need clarification about payment procedures or refund handling.
Any revision will remain subject to the contractual terms applicable to an existing purchase and the mandatory protections provided by UK law.
Nothing in a revised policy will remove a statutory right or legal obligation where doing so would be unlawful.
25. Our Commitment to Clear and Secure Payments
At hokaroadrunning.co.uk, we aim to make the payment process understandable, protect transaction information through appropriate measures, and provide practical guidance when payment issues arise.
We encourage customers to review their order totals, use authorised payment methods, keep confidential credentials secure, and retain relevant transaction records.
We also recognise the importance of handling payment enquiries carefully, particularly when a transaction is pending, a refund is delayed, or an unexpected charge appears.
Our goal is to provide a straightforward payment experience for customers purchasing road-running footwear and related products while respecting the requirements of UK consumer and data protection law.
Thank you for shopping with hokaroadrunning.co.uk. We appreciate your trust and aim to handle payment-related matters responsibly, transparently, and in accordance with applicable requirements.